Privacy Policy

Neural Spark Media ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://neuralsparkmedia.com and use our services.

1. Information We Collect

• Personal Data: We collect information you voluntarily provide, such as your name, email address, phone number, and business details when you fill out a form, schedule a consultation, or sign up for a plan.

• Automated Data: We collect data via cookies and tracking pixels to understand how you interact with our site. This includes IP addresses, browser types, and pages viewed.

• Communication Data: If you interact with our AI agents or chat widgets, we store those conversations to improve service and follow up on inquiries.

2. How We Use Your Information

We use your data to:

• Provide and manage your website and automation services.

• Process payments and setup fees.

• Send automated SMS and email communications (if you have opted in).

• Train and improve our AI-powered lead engagement tools.

3. SMS and Mobile Communication

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• By providing your phone number, you consent to receive SMS messages from Neural Spark Media. You can opt-out at any time by replying STOP.

4. Third-Party Sharing

We do not sell your personal data. We only share information with third-party service providers necessary to run our business, such as:

• Payment Processors: (e.g., Stripe) to handle billing.

• CRM & Automation Platforms: To host your lead data and send automated workflows.

• Analytics Providers: To help us understand site traffic.

5. Data Security

We implement enterprise-grade encryption and security protocols to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (CCPA/GDPR)

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.

• Request that we delete your personal data.

• Opt-out of future marketing communications.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]

• Phone: (510) 399-0690